FREQUENTLY ASKED QUESTIONS

We ask that you arrive 20 minutes before your trip starts. Please try to be prompt so you don’t hold up the trip. Rentals start at the time specified on the reservation which may not be flexible. If you are running late, please call our reservation line at 914-682-5135.

No, there is no specific age limit. Some programs are more appropriate for children than others and sometimes it makes sense to use a double kayak to keep younger paddlers safe and happy. Contact us for more details.

Clients are entitled to a full refund if you notify us of a cancellation at least 48 hours in advance. If you notify within 48 hours of your trip, you will not be issued a refund but we will reschedule you for another day or send you a gift certificate. In rare instances, we may have to cancel a trip due to weather conditions or other safety concerns. If this happens, clients are entitled to reschedule for another day or receive a gift certificate. If you don’t show up for your tour and don’t notify us there will be no refund, reschedule, or gift certificate.

At each of our sites, guides work individually with guests in fitting the boat and equipment. On-land orientation covers the trip route and paddling basics. The orientation, gear distribution and fitting generally take 45 minutes. When we first get on the water, we spend some time in a protected area, working on our newly acquired skills. Once the guides feel that everyone is ready, we’ll set off for our trip. Most beginners find our three-hour tour to be the perfect length of time to kick off their paddling careers.

Yes! Rentals are the best option for kids of all ages. Generally, children as young as 10 years old can come on our tours. Lessons are best suited for participants 14 years of age or older. However, the final decision on whether the trip is suitable for your child is based on their height, weight, age, and strength. Decisions are made on a case-by-case basis. Usually, parents are asked to accompany their younger child in a double kayak.

Dogs are welcome for all rentals. We ask that you do not bring your dog if you’re going on a tour or having a lesson as they won’t be allowed out on the water with you.

A pulse, good health and a desire to have fun. We will teach you the basics before and during the tour, so previous experience is not required.

Safety is our number one priority and we will cancel trips if conditions are dangerous – this might include lightning, high winds, choppy conditions, or a small craft warning for any other reason. We do not make the decision to cancel trips solely based on weather reports and often have to make these calls close to the start of the trip. If we cancel a trip due to weather, clients are entitled to a gift certificate, or they can reschedule for another day. We will run trips as long as the conditions are appropriate. This means we will go ahead even if the weather is less than perfect. Since we want you to come out on a day that you are happy and comfortable, you are able to cancel your trip up until 1-hour prior to start time for any reason and will be allowed to reschedule for another day or be sent a gift certificate. If a dangerous condition develops during a trip, we will end the trip early and you will be able to reschedule for another day or receive a gift certificate.

The online booking system is the best option (Spring onwards) to check availability. You can also call us at 914-682-5135 or email us at info@kayakhudson.com.

Reserve online (Spring onwards) and by calling us at 914-682-5135.

We accept all major credit cards.

Reservations should be made as early as possible, but we will always do our best to accommodate last minute plans! Generally, calling four days in advance allows you to get a decent look at the weather and should give you enough time to secure the trip of your choice. Special trips, such as the “Fireworks Tour” and the “Sunset Tours”, book quickly so it is good to get in early on those.

It depends on the type of inquiry. If a message is not urgent, e-mail works great: info@kayakhudson.com. Otherwise, call us at 914-682-5135.

If time is limited or your needs are specialized, a private tour is best. A private weekday tour can be easily accommodated. Call 914-682-5135 for more details.

If you do, we suggest you bring a disposable waterproof camera. If you wish to bring your personal camera, we cannot be held responsible for any damage that may occur to it. When not in use, we recommend that you place the camera in a dry bag or zip lock bag for protection from water damage.

A good rule of thumb is: plan for a day at the beach. A hat, sunscreen, sunglasses and water are essential. You also want clothes and footwear that can get wet and dirty. Footwear can be anything from old sneakers, sandals, dive booties or water shoes. Flip flops could work in a pinch. Try not to wear cotton because it tends to dry slowly and may make you cold. Synthetics dry quickly and will keep you happier. If the day looks windy, bring a windbreaker. A dry set of clothing to greet you on your return to land is also a good idea.

Yes, gift certificates are available. You can purchase them online (Spring onwards) or call 914-682-5135 for more information.

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